Privacy Policy

Introduction

eg22 ("we", "us", or "our") operates the online gaming platform accessible at https://eg22.club and is committed to protecting the privacy and personal data of all players, visitors, and users ("you" or "your") who access our services. This Privacy Policy sets out in clear terms how we gather, process, store, and share information in connection with your use of the eg22 platform.

By accessing or using the eg22 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services. We reserve the right to update this document periodically; continued use of the platform constitutes acceptance of any revised terms.

Information We Collect

To deliver a safe, fair, and personalised gaming experience, eg22 collects several categories of personal information. The specific data we may collect includes, but is not limited to, the following:

• Identity data: full name, date of birth, national ID or passport number (for KYC verification purposes)
• Contact data: email address, mobile phone number, and residential address in Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna)
• Financial data: payment method details such as bKash wallet number, Nagad account, Rocket mobile banking number, Upay account, or bank account details with Dutch-Bangla Bank, City Bank, BRAC Bank, or Islami Bank — used solely to facilitate deposits and withdrawals
• Technical data: IP address, device type, browser version, operating system, time-zone (Bangladesh Standard Time, UTC+6), and session cookies
• Usage data: games played, betting history, session duration, pages visited, deposit and withdrawal transactions, and bonus activity

We collect this information directly from you during registration and account management, automatically via cookies and similar technologies when you browse the eg22 platform, and occasionally from third-party identity verification and payment service providers.

How We Use Your Information

eg22 uses the personal information we collect strictly for lawful, specified, and legitimate purposes. The key uses are as follows:

• Account management: creating and maintaining your eg22 account, verifying your identity for KYC compliance, and enabling secure logins
• Service delivery: processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank channels; awarding bonuses; resolving disputes
• Responsible gaming: monitoring activity for early signs of problem gambling, enforcing age restrictions (21+ only), and facilitating self-exclusion requests
• Communications: sending transactional notifications (withdrawal confirmations, security alerts), customer support responses, and — where you have opted in — promotional updates about new games, cricket betting events, and seasonal offers
• Analytics and platform improvement: understanding how players use eg22, identifying technical issues, optimising game performance, and enhancing the overall user experience for Bangladesh players

Data Sharing and Disclosure

eg22 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your information only in strictly limited circumstances:

• Service providers: trusted third-party processors who assist us in operating the platform (payment gateways, identity verification services, cloud hosting, fraud detection), bound by strict data processing agreements
• Legal obligations: where required by applicable law, court order, or legitimate regulatory authority — for example, disclosures required under anti-money laundering or counter-terrorism financing rules
• Business transfers: in the unlikely event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction, subject to the same privacy protections described herein

In all cases where data is shared with a third party, eg22 takes reasonable steps to ensure that the receiving party applies adequate data protection measures consistent with this Privacy Policy.

Cookies and Tracking Technologies

eg22 uses cookies and similar technologies (including local storage objects and session tokens) to operate and improve the platform. Cookies help us keep you logged in securely, remember your preferences, measure site performance, and deliver a seamless experience across sessions. We use strictly necessary cookies (which cannot be disabled without breaking core platform functionality), functional cookies (which remember your settings and preferences), and analytics cookies (which help us understand aggregate usage patterns).

You may manage or disable non-essential cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality of the eg22 platform. We do not use cookies to serve third-party advertising networks or to track you across unrelated external websites.

Payment Data and Financial Information

All payment transactions on eg22 — whether conducted via bKash, Nagad, Rocket, Upay, or direct bank transfer — are processed through secure, encrypted channels. eg22 does not store your full mobile banking PIN, OTP codes, or complete debit or credit card numbers on our servers. Payment credentials are handled directly by the respective payment gateway or mobile financial service provider and are subject to their own security and data policies.

We retain only the minimal payment-related data necessary for accounting, fraud prevention, and dispute resolution — such as transaction reference IDs, amounts in BDT, timestamps, and the payment method type used (e.g. bKash). This information is stored securely and accessed only by authorised personnel on a strict need-to-know basis.

Data Retention

eg22 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal, regulatory, or accounting obligations. In practice, active account data is retained for the duration of your account's existence. If you close your account, we will retain only the information we are legally obliged to keep (typically transaction records and identity verification data) for the minimum statutory period.

Data that is no longer required for any legitimate purpose is securely deleted or anonymised. We periodically review our data retention schedules to ensure compliance and minimise the volume of personal information we hold.

Your Rights and Choices

eg22 respects your rights regarding your personal data. Depending on applicable law and the circumstances of your request, you may be entitled to the following:

• Right of access: request a copy of the personal data eg22 holds about you
• Right to rectification: request correction of inaccurate or incomplete data in your account
• Right to erasure: request deletion of your personal data, subject to our legal retention obligations
• Right to restrict processing: ask us to limit how we use your data in certain circumstances
• Right to withdraw consent: where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time without affecting prior processing

To exercise any of these rights, please contact our support team. We will acknowledge your request within a reasonable timeframe and respond substantively in accordance with our obligations. We may need to verify your identity before processing certain requests.

Data Security

eg22 implements robust technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict access controls based on the principle of least privilege, regular security reviews and vulnerability assessments, and multi-factor authentication for internal administrative access.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users promptly and take all appropriate remedial action. We encourage you to use a strong, unique password for your eg22 account and never share your login credentials with anyone.

Third-Party Links and Services

The eg22 platform may display content or references to third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, or NetEnt. These providers operate under their own privacy policies, and eg22 is not responsible for the data practices of any third-party provider. We recommend reviewing the privacy policies of any third-party service you interact with directly. eg22 does not embed external tracking scripts from unrelated advertising networks.

Minors and Age Restriction

eg22 is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered on our platform or provided us with personal data, please contact us immediately at [email protected] so that we can take prompt action to delete the data and close the account. We employ age verification procedures during registration to enforce this restriction.

Changes to This Privacy Policy

eg22 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via their registered email address or via an in-platform notification. We encourage you to review this page periodically so that you remain informed of how we handle your data.

Your continued use of the eg22 platform following the posting of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised policy, you must stop using the platform and may request account closure by contacting our support team.

Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with applicable law. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts. eg22 is committed to operating as a safe and reliable platform for Bangladeshi players, and we take all reasonable measures to ensure our data practices remain consistent with internationally recognised privacy principles.