Terms & Conditions

1. Acceptance of Terms

By registering an account, depositing funds, or placing any wager on the eg22 platform, you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions, our Privacy Policy, and our Responsible Gaming Policy. If you do not agree with any part of these terms, you must discontinue use of the platform immediately.

These Terms and Conditions apply to all users of eg22 services, including web-based and mobile-based access from Bangladesh and any other jurisdiction where eg22 operates. eg22 reserves the right to update or amend these terms at any time without prior notice, and continued use of the platform constitutes acceptance of the revised terms.

2. Eligibility Requirements

Access to the eg22 platform and all associated gaming services is restricted to individuals who meet specific eligibility criteria. eg22 reserves the right to request verification documents at any time to confirm eligibility.

You Must Meet All of the Following Conditions

• Age: You must be 21 years of age or older. Players under 21 are strictly prohibited from registering or placing bets on eg22.
• Jurisdiction: You must be accessing the platform from a jurisdiction where online gaming is not explicitly prohibited by applicable local law.
• Single Account: Each individual may hold only one active eg22 account. Creating duplicate accounts is a violation of these Terms and may result in permanent suspension.
• Own Behalf: You must be playing on your own behalf and not acting as an agent, representative, or on behalf of any third party.
• Exclusion Lists: You must not be on any self-exclusion or platform-exclusion list maintained by eg22 or a recognized responsible gaming authority.

3. Account Registration & Verification

To access the full range of eg22 services including deposits, withdrawals, and bonus participation, you must register a verified account. During registration, you are required to provide accurate, complete, and current personal information. Providing false or misleading information is grounds for immediate account termination.

Account Verification (KYC) Requirements

• Identity Proof: A valid government-issued photo ID (National ID card or passport) must be submitted upon request.
• Address Proof: A recent utility bill, bank statement, or official document confirming your residential address may be required.
• Payment Method Verification: Proof of ownership of the registered bKash, Nagad, or other payment accounts used for transactions may be requested.
• KYC Timeline: Failure to complete KYC verification within the requested timeframe may result in temporary suspension of withdrawals until verification is complete.

eg22 may, at its sole discretion, close or suspend any account where verification cannot be satisfactorily completed, or where there is reasonable suspicion of fraudulent activity, money laundering, or identity misrepresentation.

4. Deposits & Withdrawals

eg22 supports a range of trusted payment methods tailored to the Bangladesh market. All financial transactions must be conducted using verified payment accounts registered in your own name. Third-party deposits are not accepted and may result in the reversal of funds and account suspension.

Deposit Conditions

• Accepted payment methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard.
• Minimum deposit amounts and any applicable processing fees are communicated on the deposit page at the time of transaction.
• eg22 does not charge a fee for standard deposits; however, your payment provider may apply its own charges. eg22 takes no responsibility for such fees.
• eg22 reserves the right to impose deposit limits on any account at any time, particularly in connection with responsible gaming measures.

Withdrawal Conditions

• Withdrawals are processed to the same payment method used for the most recent qualifying deposit, subject to KYC verification being complete.
• Withdrawal requests are typically processed within 1-24 hours for bKash and Nagad, subject to verification checks and workload at the time of request.
• Bonus funds are subject to wagering requirements before withdrawal is permitted. The applicable rollover must be satisfied in full prior to any cashout request.
• eg22 may delay or withhold a withdrawal if there is reasonable suspicion of fraudulent activity, pending identity verification, or if an account is under review.

5. Bonuses & Promotions

eg22 offers a range of bonuses and promotional incentives including welcome bonuses, reload offers, free spins, cashback, and VIP-tier rewards. All bonuses are subject to the specific terms attached to each promotion, as well as the general conditions outlined in this section. eg22 reserves the right to withdraw, alter, or cancel any bonus at any time without prior notice.

General Bonus Rules

• Bonuses may only be claimed by eligible players who have completed account registration and KYC verification.
• Wagering requirements (rollover) must be completed in full before any bonus-derived winnings may be converted to withdrawable cash.
• Bonuses are non-transferable and hold no cash value until wagering requirements are met. They may not be exchanged for real money outside of the stated bonus terms.
• One welcome bonus per person, per household, and per shared IP address. Attempts to claim multiple welcome bonuses through different accounts constitute abuse.
• eg22 may cancel any bonus and confiscate associated winnings if it determines, in its sole judgement, that a player has acted in bad faith or exploited a promotion in a manner not intended.

6. Prohibited Activities

The following activities are strictly prohibited on the eg22 platform. Any user found engaging in prohibited conduct will face immediate account suspension, forfeiture of all account balances, and may be reported to relevant authorities.

• Using automated bots, scripts, or software to interact with games, place bets, or access the platform in a non-human manner.
• Engaging in collusion with other players, match-fixing, or any form of coordinated play designed to manipulate game outcomes.
• Laundering money or using the eg22 platform as a vehicle for any illegal financial activity, including depositing funds obtained through criminal means.
• Exploiting software bugs, glitches, or errors in games or the platform to gain an unfair advantage. Any winnings derived from such exploitation will be voided.
• Creating multiple accounts to circumvent account limits, claim multiple bonuses, or evade a suspension or ban imposed by eg22.
• Accessing the platform using a VPN, proxy, or any anonymizing service to disguise your location or circumvent geographic or account-based restrictions.

eg22 retains the right to pursue legal action against any individual or entity whose prohibited conduct results in financial loss, reputational damage, or legal liability to the company.

7. Fair Play & Game Rules

All games offered on the eg22 platform — including cricket betting, live casino tables, slots, crash games, and card games — are governed by individual game rules provided within each game interface. Players are responsible for familiarising themselves with the rules of any game before placing a wager.

eg22 uses certified RNG (Random Number Generator) systems verified by independent third-party auditors to ensure all game outcomes are completely random and fair. RTP (Return to Player) percentages for each game are determined by the respective game providers including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi, and are subject to their published game specifications.

Sports Betting Specific Rules

• All cricket and sports betting markets (including BPL, IPL, T20 World Cup, ICC events, and international football) are settled based on official results from the relevant governing body.
• In the event of a match cancellation, abandonment, or void result, bets will be settled according to the rules specified in the individual sport's betting market terms displayed at the time the bet was placed.
• eg22 reserves the right to void any bet that was placed at clearly erroneous odds resulting from a technical error, typographical mistake, or data feed failure.

8. Intellectual Property

All content on the eg22 platform — including but not limited to software, text, graphics, logos, game designs, audio, video, user interface elements, and data compilations — is the exclusive property of eg22 or its licensed content providers. This content is protected by applicable intellectual property laws and international copyright conventions.

You are granted a limited, non-exclusive, non-transferable licence to access and use the eg22 platform for personal, non-commercial gaming purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the eg22 platform without prior written permission from eg22.

9. Privacy & Data Protection

eg22 is committed to protecting the personal data of all registered users. The collection, storage, and processing of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions. By accepting these Terms, you also accept the terms of our Privacy Policy. eg22 uses SSL encryption to protect all data transmitted on the platform and does not sell or share personal data with third parties except where required by law or as described in the Privacy Policy.

10. Limitation of Liability

To the fullest extent permitted by applicable law, eg22, its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to loss of profits, loss of data, loss of goodwill, service interruptions, computer damage, or system failure.

eg22 does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. While eg22 takes all reasonable precautions to maintain service availability and data integrity, planned and unplanned maintenance windows may occasionally affect platform access. eg22's total liability to any user for any claim shall not exceed the total amount deposited by that user in the 30 days preceding the claim.

11. Amendments to Terms

eg22 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Changes will take effect from the date they are published on the eg22 platform. Where a change is material, eg22 will endeavour to provide reasonable notice via email or an in-platform notification, though this is not guaranteed for minor amendments.

It is your responsibility to review these Terms periodically to remain informed of any updates. Continued use of the eg22 platform after any change is posted constitutes your acceptance of the revised Terms and Conditions.

12. Responsible Gaming Commitment

eg22 takes its duty of care to players seriously. We are committed to providing a safe, fair, and transparent gaming environment. We recognise that for a small number of users, gambling can become problematic, and we provide practical tools and support to help players stay in control.

• Deposit limits and loss limits can be set or adjusted by contacting our support team. Limits take effect within 24 hours of the request and cannot be increased for a cooling-off period of 7 days.
• Self-exclusion is available for periods of 1 month, 3 months, 6 months, 1 year, or permanently. During a self-exclusion period, your account will be suspended, and any pending withdrawal will be processed to your registered payment method.
• If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, please contact our support team at [email protected] immediately. We are here to help and will treat your situation with full confidentiality and respect.

13. Contact & Disputes

For any queries regarding these Terms and Conditions, account disputes, or general support, please contact the eg22 customer support team by email at [email protected]. Our support team operates seven days a week and aims to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

In the event of a dispute regarding game outcomes, bonus settlements, or account transactions, eg22's records shall be the primary reference for resolution. If you are dissatisfied with the resolution provided by our support team, you may escalate the matter in writing to our compliance department via the same email address. eg22 is committed to resolving all disputes fairly and in good faith.